How to Avoid Automotive Repair Fraud

Too many automotive centers are taking advantage of the consumer’s lack of knowledge about their vehicles when it comes time for repairs. While there are many trustworthy shops that do honorable and reliable work, there are always places that are quick to take the consumer’s money while not making the necessary repairs.

The government, the press, Better Business Bureaus and other consumer rights advocates are working hard to intervene, and while some shops are getting caught and being indicted with fraud, too many are still under the radar and getting away with it.

Here are some tips on how to become better educated about your vehicle so that when repair work is needed, you will have a better understanding of what is actually being done.

Talk to Everyone

The most important thing of course is to find a reputable place thats been in business for several years. The best way to find this kind of information is to ask your family and friends where they have their vehicles maintained. Ask your coworkers and anyone whose opinion you value. Why do they like the shop they frequent, what their fees are, and how long they have been using that particular place? This is where doing a little research will save you a ton of headaches and a lot of money.

When its time to take your vehicle to the shop, be very specific in what you are there for. For example, if you are replacing tires, let them know you are there just for tire work. If the service adviser tells you that you need additional work done, question why it’s needed. If you feel the mechanic is trying to up sell you unnecessary repair work, this should raise a red flag. You have every right to request a quote for their suggested repairs and get a second opinion.

Don’t be Shy

There are times when a service adviser may tell you that you need new brakes or that you have a leak, both of which can be relatively easily spotted when the vehicle is in the air and the wheels are off the vehicle. This is generally the time these types of potential problems are found. Ask the adviser for measurements of components that are worn, such as the brakes, and ask if you can take a look for yourself. If you feel they are not being forthcoming with the information you need in order to make a decision, or they will not allow you to view the problem, do not approve the repair. Most reputable shops have no problem with these kinds of requests.

If you need major repairs, such as engine replacement or transmission repairs, always get a second opinion from another reputable shop. If you have built up a good relationship with your existing shop, this may not be necessary. But if this is the first time you have brought your vehicle to a new shop it’s important to get that second opinion.

If it’s not practical to move your vehicle, take the time to get “ballpark” estimates by telephone. Reputable shops understand the need for their customers to get additional quotes. Its in their best interest to accommodate you in any way they can in order to get and keep your business.

Be Prepared

Be a knowledgeable consumer. Read your owners manual and be prepared for the regular wear and replacement work that will arise every few thousand miles. Keep your vehicle on its proper maintenance schedule and when larger problems arise, you are not hit unawares with a huge expense.

It costs money to own a vehicle and keep it in good repair, and it can cost more than you bargained for if you are not careful. Don’t be afraid to ask for input from others and gather as much information along the way as you can. Being prepared, you stand a much better chance of avoiding automotive repair fraud.

Improve Service Department Training With Service Manager Training

Times are tough and companies are trying to regain lost profits through avenues that might not have represented their strongest profit opportunities in the past. A prime example of this could be seen in the automotive industry as dealerships look to beat the decline in vehicle sales by turning to their service departments.

Up to now, the service departments were usually regarded as extra available services where a car owner could visit if they selected to.

However, the downturn turn in the financial environment has offered a new perspective of this prospective profit center. One of the biggest ways to maximize your potential opportunities in your service department is to take advantage of automotive consulting.

The ability to completely capitalize on the potential which exists in a service department demands that a company reassess its current understanding of what is possible. Growth exists as more clients make the choice to hold onto their vehicles longer, rather than turning them in for a new model. This creates the demand for increased maintenance and repairs, resulting in the opportunity for service departments to expand their profit prospective. With automotive consulting you can start to take the first steps in turning around your service department and maximizing sales, that would greatly aid dealerships to balance the loss of new car sales.

Service Manager training is one of the primary aspects of automotive consulting. Your Service Managers should be educated on what they need to do in order to take on this new responsibility of service department profitability. The Service Manager training wouldnt just aid with increasing customer pay, but will also provide the knowledge which is required to get clients to return to your establishment.

One of the key lessons that would be expressed by an automotive consultant is that consumers are not attracted to dealerships which are looking for their customers to get in, out, and gone. Long term retention depends upon building a relationship with your clientele so that not only do they feel welcome, but theyll feel walk through fire to return to your establishment whenever they require service.

It can prove difficult for a service department to take make the needed changes, but with the help of automotive consulting you could greatly increase your odds of a smooth transition. Your Service Managers are going to be required to completely change management approach and their success is difficult to achieve without the proper guidance. Service Manager training is imperative to educate your Service Manager and get your Service Department back on track.

Different Kinds of Automotive Toolbox

Toolboxes save time and effort looking for a specific tool needed. It helps get a job done faster and more efficiently. These toolboxes are used at home and at work. It can also be used in the automobiles.

Automobile toolboxes are generally more compact and portable because of the limited space of vehicles. One example is a trailer toolbox. It is widely used in mobile home though they can also be used for other purposes. Other toolboxes may not be handy for your trailer so it is best for you to have an executive trailer toolbox.

A trailer toolbox basically has perfect lockable storage. It provides easy access to the stored items. It is easy to install and remove, and are made of weather-resistant materials. These are generally bulkier compared to other toolboxes. It can hold more hand tools and other things needed for a trailer. Some are detachable while others are fixated.

There is also a toolbox for vans. It can usually be attached in the trucks wheel or behind the third passenger seat of the van. It has stainless steel door hinge and with heavy gauge back panel. A good design has a keyed T-handle. It comes with a lock, is rust resistant, weather resistant, with lift support and fingertip control, and easy to install and remove.

On the other hand, pickup toolboxes come in many styles. There are those that can be mounted on the side rails of the truckbed. This is the most popular because the tools are easy to retrieve when needed.

Pickup toolboxes mostly have easy sliding doors instead of hinged doors. This is because truckbeds have limited space. Otherwise, some are installed on the sides to give more room on the flooring.

There are also many custom toolboxes, made to fit the shape of any car. The shapes and features vary depending on the size and purpose. So when ever you choose one custom toolbox, better choose the design that fits your needs.

Toolboxes are made to store all the tools and things that we have so that we would not have a hard time looking for the said tool just because we have missed placed them. This is also made for easy and handy carrying of tools. With automotive toolbox, you can easily carry all your tools in a handy manner at one time.

Regular cars also have toolboxes made especially for them. Since cars are smaller compared to vans or trucks, their toolboxes are usually customized to take the shape of the compartments at the back. Some toolboxes can also be made to fit underneath the passenger seats.

There are also toolboxes made for motorcycles. These are placed on the compartment box at the back of the driver. Because of the very limited spaced, these toolboxes are often small. The most essential handy tools will fit inside.

For bicycles, some portable toolboxes can be wrapped around in the middle, just above the axle. These are often elongated and thin so as not to distract the peddling of the cyclist. Some toolboxes can also dangle in the handles. There are other bicycles also with small compartments at the back. It can also safely hold the toolbox.

These toolboxes are generally made of two kinds of materials: metal and plastic. Whatever material your preferred toolbox is, it would depend on your choice. You know the pros and cons of having a plastic toolbox and a metal toolbox. Choose the one that you think is very helpful to you and has long life. The one that is durable will have long life.

Buying A Used Motorcycle

Lemon Laws also apply to motorcycles. Why? Because whether you’ve ever considered this or not, motorcycles can be lemons, too. When buying a used motorcycle there are a few checks that should be made when looking over the bike, and before handing the seller your hard-earned cash. Has the bike been wrecked, well maintained, broken in properly, ridden hard, or sat for years and years without service? Many of these questions need to be addressed when buying a used bike, and there are still many things that can be checked to help avoid buying someone elses problem. You can easily inspect a motorcycle yourself, or consider contacting a pre-purchase used car [motor vehicle] inspector.

Visual Inspection of the Motorcycle
When doing a visual inspection and before taking a test ride, you should have a check list of what to inspect on the motorcycle. Then take the list, and go down each item marking it as it passes or fails that portion of the inspection. Also, ask the owners how often he/she rides it and what type of weather conditions. If a bike sits for long periods of time, parts arent getting lubed, tires could go flat and get cracked, and the battery is draining (unless being kept on a battery tender).

Items to check on a motorcycle:

* Check the chain and sprocket
* Check turn signals, headlight, brake lights, etc work?
* Look inside the fuel tank (might need flashlight) for rust or other particles.
* Check for rust anywhere on the bike
* Check the frame for cracks and repairs and to make sure the frame is straight
* Check the brakes
* Check the forks
* Look at tires for cracked or warn tread and inspect the manufacture date

When walking around and inspecting a motorcycle, its imperative to take the time to go through the motorcycle entirely. Don’t be affraid to get dirty. Due to the size and easy access, just about everything on a motorcycle can be inspected with nothing more than a flashlight and possible a few tools to remove the seat or side covers.

Taking a test ride
Start up the bike and inspect the exhaust for excessive noise. And if a dual pipe motorcycle, verify the pressure coming out of each exhaust pipe is the same. Check the cooling and fuel systems for leaks. How does it start, stop, and shift. Shift it both up and down through all gears while riding. When applying the brakes is there the right amount of play and stopping distance? And most importantly how does it feel

It can be hard sometimes to take a used motorcycle for a good test ride, many owners might not be comfortable letting someone ride off on their bike. But, as a buyer it is always a good idea to get a feel for how well it runs, even if its not possible to get it up to faster speeds.

Getting the Motorcycle Inspected by a Mechanic!
Its always a good idea when buying a used motor vehicle/motorcycle, to get it checked out by a mechanic. The cost of having an inspection done outweighs the potential cost of repairs. On a motorcycle though, the cost of the inspection might not outweigh the cost of possible repairs. If looking at a expensive bike, or not sure what to inspect on the motorcycle, its a good idea to take it to a mechanical inspector. With a good checklist, and some research and knowledge before looking at the motorcycle, the cost and hassle of having the motorcycle inspected might not be worth it.

Headed For Transmission Repair Read The Signs!

Transmissions are complex machines buried deep in the chassis of our vehicles. Regular transmission service will help post-pone or eliminate some problems, but when a transmission begins to malfunction, there are specific signs that the average vehicle owner can recognize.

Know the three common signs of transmission problems:

*Fluid leaks under the car — If there is a persistent red leak under your vehicle, is it coming from the transmission or from the power steering system? It is difficult to determine, as most power steering systems also use transmission fluid. Thus, leaks can appear on the ground in roughly the same areas as transmission leaks. If the leak is fairly small, you may be able to postpone a transmission repair as long as the fluid level is checked regularly. However, when the fluid level falls below the minimum required level, a transmission repair is inevitable.
*Color and odor of fluid Check the fluid level when the vehicle is running and on level ground. The fluid should be red and transparent. If it is cloudy or muddy looking, or if it smells burnt, take your vehicle to a transmission repair technician. They may recommend a transmission service to drain and refill the fluid, as well as replace the filter. Some transmissions may require a computer program updating.
*Noises, vibrations and irregular shifting — Modern transmissions typically shift smoothly and quietly under light acceleration. Heavier acceleration should produce firmer shifts at higher speeds. If shifting points are erratic, if there are strange noises when shifting, or whining noises that come from underneath the car, are causes for concern.

Note: Look and Listen to your transmission. If problems are taken care of early, they can often be resolved without a costly major transmission repair.

** Did You Know? — With gas prices down to less than $2.00 a gallon around the country, a growing number of motorists have been flocking back to showrooms for pickups, SUVs and muscle cars. Yet, despite that sudden surge, the days of the classic V-8 and V-6 may be coming to an end. A new study suggests that less than half of the vehicles that will be sold around the world by 2017 will be powered by conventional gasoline engines. Alternative fuels (such as diesel, ethanol, and hydrogen), hybrid-electrified vehicles and more advanced internal combustion systems will make up the majority of the global mix, according to a new report from Navigant Research. Hybrids, plug-ins and pure battery-electric vehicles still account for less than 5% of the U.S. market, but demand is expected to grow exponentially. That said, a summary of the new Navigant report notes that, “gasoline is anticipated to remain the leading fuel in the coming years, albeit in unconventional vehicles that employ a range of fuel-efficiency technologies, such as smaller engines and turbo-charging.” A growing number of vehicle manufacturers will opt for either alternative fuels or advanced technologies designed to squeeze far more mileage out of every drop of gas.**

For expert advice on transmission repair, contact our ASE Certified Technicians at Clausen Automotive by calling (608) 221-8321 or go on-line at http://clausenautomotive.com for more information about our transmission service. Since 1975, our family-owned auto shop has proudly served vehicle owners in Madison, WI, and the surrounding communities.